**About Nubank**
**About the role**As an Xmart (IC2), you will be an integral part of our team, contributing to make our customers to love us fanatically. This is an entry-level position where you will learn and develop essential skills while performing a variety of tasks under close supervision.
**Key Responsibilities**:
- Perform basic, standardized tasks following detailed guidelines and instructions.
- Handle simple inquiries and requests using standardized solutions.
- Observe and learn fundamental processes and procedures.
- Clearly communicate basic information and ideas, ensuring understanding at a fundamental level.
- Analyze simple problems to understand the core issues, with guidance from supervisors.
- Develop simple solutions to basic problems under close supervision.
- Evaluate the pros, cons, risks, and benefits of solutions with detailed guidance.
- Contribute to team goals by completing assigned tasks accurately and efficiently.
- Actively participate in training and development opportunities to enhance your skills and knowledge.
**Key Competencies**:
- **Following Instructions**: Ability to accurately follow detailed instructions and procedures.
- **Communication**: Clearly conveys basic information and ideas.
- **Problem Solving**: Identifies and understands simple problems with guidance.
- **Customer Focus**: Demonstrates a basic understanding of customer needs.
- **Teamwork**: Collaborates effectively with team members to achieve common goals.
- **Adaptability**: Willingness to learn and adapt to new situations and processes.
**Extra Information**:




**Cross-squad mobility**: This role may be reassigned between operational squads to address priorities; we're looking for adaptability, fast ramp-up, and comfort switching contexts.
**Learning agility**: Success requires a steep learning curve—openness to continual upskilling, rapid adoption of new tools/processes, and feedback-driven growth.
**Advance notice & collaboration**: Schedule adjustments will be communicated with reasonable advance notice and, when feasible, we'll consider preferences while protecting service levels.
**Legal compliance**: All shift assignments and changes adhere to applicable labor laws and company policies (e.g., rest periods, maximum hours, overtime/premium pay).
**Benefits**
- Health and life insurance
- Food card
- 17 days of paid vacation with 25% vacation bonus
- Holiday Bonus ("Aguinaldo") of 30 days of pay per year
- NuCare - Our mental health and wellness assistance program
- NuLanguage - Our language learning program
- Extended maternity and paternity leaves
- Equity at Nubank
Diversity & Inclusion at NubankWe want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

📌 Xmarts (Ciudad de México)
🏢 Nubank
📍 Ciudad de México