**Location**: Hybrid (Guadalajara, Jalisco)
**Employment Type**: Full-Time
**Industry**: Legal Services / Professional Services
**About Us**
We are a California-based personal injury law firm with a general, fully remote workforce. Our mission is to deliver exceptional client experiences through operational excellence, data-driven decision-making, and continuous process improvement.
**Key Responsibilities**
**Data Analysis & Reporting**
- Collect, analyze, and interpret operational data from systems including Filevine, LeadDocket, productivity tools, and performance metrics.
- Conduct in-depth analyses to detect trends, identify bottlenecks, and pinpoint areas for improvement.
- Develop, maintain, and automate dashboards and reports to track KPIs and business performance.
- Present actionable insights and recommendations to senior management.
**Process Documentation, Improvement & Implementation**
- Document existing workflows and procedures in clear, standardized formats.
- Identify and prioritize high-impact process optimization opportunities.
- Collaborate with cross-functional teams to design, implement, and monitor improvements.
- Conduct training sessions to ensure smooth adoption of new processes.
- Lead regular calibration meetings to evaluate process effectiveness and make adjustments.
**Compliance Monitoring**
- Develop and maintain auditing parameters to ensure compliance with policies and regulations.
- Conduct audits, identify non-compliance issues, and recommend corrective actions.
- Maintain detailed audit logs, corrective action plans, and compliance reports.
**Project Management**
- Lead at least one major process improvement project per quarter from planning to evaluation.
- Define project scope, objectives, timelines, and deliverables.
- Coordinate tasks and communication across all involved teams.




- Monitor progress and adapt strategies as needed to meet deadlines.
**Reporting & Communication**
- Prepare weekly and monthly reports on operational performance, key findings, and trends.
- Use visual storytelling and clear narratives to communicate complex data.
**Collaboration & Stakeholder Engagement**
- Partner with different departments to share insights, gather feedback, and implement solutions.
- Promote a culture of continuous improvement across the organization.
**Bonus Audit & KPI Monitoring**
- Audit bonus calculations for accuracy against established criteria.
- Track KPIs for data analysis, compliance, reporting, and project delivery.
- Identify discrepancies and recommend solutions to leadership.
**Qualifications & Experience**
- **Bachelor’s degree** in Computer Science, Business, or related field.
- **Certified Lean Six Sigma Black Belt** (strongly preferred).
- 5-7+ years in legal operations, process improvement, or related fields.
- Proven track record in data analysis, reporting, and cross-functional project management.
- **An impressive portfolio of projects initiated and implemented**, demonstrating measurable business impact.
- 2+ years of hands-on experience with **Filevine, LeadDocket**, or similar legal CRM/case management systems.
- Strong technical proficiency in integrations, automation tools (Zapier, Power Automate, APIs, SQL), and workflow optimization.
- Excellent communication skills, with the ability to explain technical concepts to non-technical staff.
**Preferred Skills**
- Background in business intelligence, analytics, and performance metrics.
- Experience with SQL-based reporting and dashboard creation.
- Certifications in **PMP, Lean Six Sigma**, or related methodologies.
- Experience leading software implementation or process improvement initiatives.

📌 Project Manager - Process Improvement & Legal Operations (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara