Position Title: Specialist: Quality and Training
Department: Quality Reporting to: Quality Supervisor
Compensation Band/Level: Non Exempt 2B

Company Summary:
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west general footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.





Position Summary:
The Specialist Quality and Training performs all duties required of a Quality Coach as well as conducts training activities as needed for new hire employees and ongoing needs. The Specialist Quality and Training has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Specialist Quality and Training is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Specialist Quality and Training to agents requiring the ability to convert concepts and abstracts into tangible materials and programs

Overall Responsibilities:
· Communicates with and supports all relevant stakeholders (Quality Manager, Operations Manager, Supervisors, the Client and agents)
· Analyze DSAT and present drivers in cooperatio

📌 Monterrey -12609 -Specialist: Quality Training N
🏢 Majorel
📍 Monterrey