Lear For You
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A path to a better career. A better future.
Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.
They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.
Are you ready for a better career? A better future?
Job Description
As Quality Engineer Customer Care you will have an excellent opportunity to provide attention to customers mainly to respond to quality problems, coordinates the implementation of containment activities in and out of the plant, and coordinates the multidisciplinary team during the problem resolution methodology.
Responsibilities
Responsibilities typically include:
• Respond to customers regarding reported quality complaints.
• Serve as the primary point of contact for customers for specific requirements.
• Coordinate a multidisciplinary team for the resolution of quality issues using established methodologies such as 8D, Ishikawa Diagrams, and DDW.
• Monitor the status of customer-reported concerns until closure is ensured.
• Continuously verify customer systems to ensure that responses have been provided for all reported issues.
• Coordinate defect analysis meetings and customer response meetings.
• Use the LQTS system database to analyze customer complaints and update information until each concern is closed.
• Generate quality performance reports based on customer metrics and scorecards.
• Understand and ensure compliance of processes and products according to customer specifications.
Skills
New Product Development
Quality Control
Statistical Process Controls
Supplier Quality Management
Quality Improvement
Customer Support
Education Req
📌 Customer Quality Engineer (México)
🏢 Lear
📍 México