About Us
Holafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support corporate and enterprise clients with seamless connectivity.
We’re not just connecting people, we’re enabling companies and their employees to stay productive, informed, and competitive, wherever in the world they do business.
About the Role
As a Customer Service Representative at Holafly, you’ll be the first point of contact for our travelers around the world. You’ll assist customers through chat, email, and video calls, helping them stay connected wherever they go. Your main goal will be to deliver an outstanding experience by solving inquiries efficiently, guiding users through their eSIM activation, processing orders or refunds, and providing clear, empathetic, and timely support in different languages.



You’ll play a key role guaranteeing every customer enjoys a stress free experience with Holafly experience from start to finish.
Approving the training provided is required for this role.
Key Responsibilities:
- Handle inquiries, troubleshoot issues, and resolve complaints related to our products and services efficiently.
- Serve as the first point of contact for Holafly customers via chat, email, video calls, and other communication channels.
- Deliver responsive, resolutive and empathetic support to ensure a positive customer experience.
- Process orders, refunds, forms, applications, and customer requests accurately and promptly.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints
- Stay up-to-date with Holafly’s products, services, features, and updates to provide accurate information.
- Collaborate openly with internal teams and business operations to optimize workflows and enhance customer s

📌 Customer Support Specialist (México)
🏢 holafly
📍 México