Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

We are currently seeking a Consultant to join our Client Delivery Front Office/Back Office/Technical team in LATAM based in Mexico City, São Paulo, Santiago or Bogotá .

The team is composed of experienced financial professionals who provide professional delivery solutions for our clients around the world. Team members are responsible for understanding clients’ business requirements into the capabilities of the Calypso software, responding to a wide variety of methodology and financial technical questions (FinTech Division).



The team works closely with other Company Departments to ensure a successful project (Sales, Engineer, Products...)

Responsibilities
• Work directly with customers to gather, scope, and document client capital markets requirements and map them to the Calypso Standard Reference Model (CSRM) functions and processes and, influence them towards adopting our best practice solutions.
• Work hands-on to design, configure, and test the system to ensure that it meets the business requirements wherever is a standard configuration or a deviation from CSRM accelerating the time to market.
• Follow up with the Client’s end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as Blueprint, Foundation, Execution, SIT, UAT, Migration activities, and Go-live in partnership with project managers.
• Identify and raise core product gaps and follow up through our intern

📌 Calypso Consultant (Ciudad de México)
🏢 ADTM Adenza Technology de Mexicode CV
📍 Ciudad de México