**Job Information**:
Department Name
- INFORMATION TECHNOLOGY
Job Type
- Full time
Industry
- Technology
Service Now Ticket
- INC
Modality
- On Site
Work Experience
- 1-3 years
Assigned Recruiter Contact
Date Opened
- 10/22/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
This position will be a dedicated resource supporting the integration of our BPO’s and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings. In addition, this role will provide technical and maintenance support on the locations described. Lastly, provide day-to-day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals.
**Job responsibilities and functions**
- Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs.
- Setup of various equipment belonging to various CONFIE department’s teams/members, relocating between floors or buildings.
- Serve as point of contact within the IT Integration Team (MX) to provide technical support to BPO end users.
- Install, configure, maintain, and move equipment’s as necessary.
- Proficiency with installing and supporting Stand-Alone Windows PCs, and/or Virtual Desktop environments.




- Must be willing to work outside normal business hours, as needed
- Ability to work both independently and contribute as a member of a team a must.
- Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits)
**Requirements**:
- Bachelor’s degree (desirable).
- Specialized knowledge:
- Project oriented skills.
- Basic hardware knowledge (reimaging, installations, asset management).
- Hardware troubleshooting.
- Upper Intermediate English level.
- Computer knowledge:
- Microsoft Office Suite (O365, Word, Excel, PowerPoint, Visio).
- Ticketing systems: ServiceNow, Track IT, Jira, Zendesk.
- Imaging tools: Dell Image Assist, Norton Ghost, Rufus.
- Experience: Minimum 1 year in similar roles.
- Service Oriented
- Organized
- Attention to Detail
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 IT Integrations Support I (Tijuana)
🏢 Seguros confie
📍 Tijuana