Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Account Specialist is a critical-thinker who performs with a high degree of accuracy and thrives in a fast-paced environment.
**KEY** DUTIES**
- Ensure all Renewal and Sales order processing activities across our Cyber business are within the approval guidelines to protect and drive a positive increase to ARR.
- Maintain accurate customer data in CRM systems.
- Assist Accounts Receivable on aging invoices by attending to unresponsive customers, invoice revisions, and customer requests relating to payment.
- Assist with Export license requests when necessary.
- Create and manage customer license keys or provisioning across various licensing systems with high level of accuracy. Adhere to order specifications and company policies when creating keys or provisioning.
- Review submitted Sales orders to ensure that all necessary internal approvals, customer approval, documentation, and any additional requirements by product brand have been provided.
- Confirm submitted sales orders for accurate shipping and billing details, pricing, products, special terms, and service dates prior to invoicing.



Ensure required approvals and documentation are provided.
- Invoice new sales, renewal, and/or upgrade orders in the appropriate CRM system within a designated turnaround time.
- Provide keys when required by Support or upon payment of new sales and/or renewals.
- Remain knowledgeable and up to date on product licensing, sales policies, and procedures.
- Support in training Peers and new starters as needed.
- Perform additional duties and projects as assigned by management.
**BASIC**QUALIFICATIONS**
- Minimum two years customer service experience or equivalent education and experience
- Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel
- Ability to calculate pricing, including margins, discounts and increases
- Must be able to manage and prioritize multiple tasks
- Detail oriented, self-motivated, resourceful, and reliable
- Professional disposition with a customer service focus
- Ability to work with mínimal supervision, both independently and within in a team
- Basic negotiation skills
- Creative problem-solver who acts confidently - spearheading solutions to problems that arise
- Have tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment
- Basic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand)
- Requirement to work additional hours to ensure timely order processing around month/quarter/year end.

📌 Customer Operations Specialist (Guadalajara)
🏢 Valce Talent Solutions
📍 Guadalajara