**About the Role**:
At **Globant**, we are looking for a **Mid-Level Support Engineer**who is passionate about cloud-based platforms, performance monitoring, and solving complex technical issues in web-based environments.
**What You’ll Do**:
- Perform root cause analysis and document findings clearly
- Collaborate with development and DevOps teams to resolve defects and recurring issues
- Support authentication and authorization workflows (SSO, OAuth, federated access)
- Work with monitoring tools to detect performance degradation and system anomalies
- Contribute to continuous improvement of support processes and operational workflows
- Maintain clear documentation using ITIL-based incident management tools
**What We’re Looking For**:
**Technical Skills**:
- Experience with cloud platforms (AWS or Azure)
- Hands-on experience with monitoring tools such as:
- Datadog
- Dynatrace
- AppDynamics
- CloudWatch
- Strong knowledge of:
- REST APIs
- HTTP status codes
- Log analysis
- Experience with Linux (log review,



process management, basic scripting)
- Ability to write SQL queries for data validation and troubleshooting
- Understanding of authentication concepts (SSO, OAuth, tokens)
**Nice to Have**:
- Exposure to tools like Ping Federate or similar IAM solutions
- Knowledge of Apache, JBoss, or similar middleware
- DevOps mindset
- AWS, Azure, or ITIL certifications
This job can only be filled in Monterrey, NL #LI-Hybrid
Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to positively impact the world.
We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package.

📌 Application Support - Monterrey
🏢 Globant
📍 Monterrey