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Your Role

As a Service Delivery Manager at Capgemini, you will lead the delivery and operational excellence of business-critical applications and services in production environments. You will be responsible for ensuring service stability, driving continuous improvement initiatives, and managing support teams responsible for custom-built applications across technologies such as Java, .NET, APIs, and cloud-based platforms.

This role requires strong experience in application support, service management, ITIL processes, stakeholder engagement, and operational leadership.



You will serve as a trusted partner to clients and internal teams, ensuring service levels are met while proactively driving automation, efficiency, and service optimization.

Responsibilities & Scope
- Lead end-to-end service delivery for business-critical applications and production environments.
- Ensure SLA compliance, operational excellence, and high customer satisfaction levels.
- Drive Incident, Problem, and Change Management processes following ITIL best practices.
- Lead major incident management, root cause analysis, and continuous service improvement initiatives.
- Drive automation for monitoring, deployment, and incident resolution to enhance service efficiency.
- Partner with business, development, infrastructure, and third-party teams to ensure service reliability and operational readiness.
- Analyze and optimize support processes, implementing strategies that improve service performance and scalability.

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📌 SDM (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes