a leading multinational company with operations across latin america is looking for a customer service specialist to support strategic business accounts and ensure excellence throughout the customer order fulfillment process.

this position plays a critical role in connecting commercial, supply chain, logistics, and customer-facing teams to deliver a seamless experience while maintaining operational efficiency and service reliability.

key responsibilities

- manage customer orders from entry through final delivery and invoicing.
- act as the primary contact for a portfolio of regional and strategic customers.
- coordinate closely with commercial, planning, manufacturing, logistics, quality, and finance teams.
- support customers across latam by addressing operational inquiries and ensuring timely resolution of issues.
- monitor order fulfillment performance and proactively identify potential supply risks.
- review and maintain pricing information, quotations, and commercial data.
- investigate and resolve billing discrepancies, product complaints, and service-related claims.
- maintain accurate customer and product master data within erp systems.
- collaborate with integral teams to align demand forecasts and operational plans.
- contribute to continuous improvement initiatives focused on customer satisfaction and process efficiency.

qualifications

- bachelor's degree completed.
- experience in customer service, customer operations,



order management, supply chain, or related functions.
- strong knowledge of erp systems (sap experience highly preferred).
- understanding of order management, logistics, and customer fulfillment processes.
- advanced english communication skills (written and verbal).
- experience working in fast-paced, high-volume operational environments.
- strong analytical mindset and problem-solving capabilities.
- excellent stakeholder management and communication skills.
- ability to prioritize multiple activities while maintaining attention to detail.

preferred experience

- background in manufacturing, consumer goods, chemicals, ingredients, or industrial sectors.
- experience supporting customers across multiple countries within latam.
- exposure to quality management systems and operational compliance standards.
- experience working with customized products, complex supply chains, or regional order fulfillment processes.

what you'll find here

- opportunity to work with regional and international teams.
- exposure to end-to-end commercial and supply chain operations.
- high-visibility role supporting key customers and business performance.
- collaborative, fast-paced, and growth-oriented environment.
- participation in projects focused on process optimization and operational excellence.
- professional development opportunities within a global organization.

📌 Customer service representative (Tlalnepantla de Baz)
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