roadside assistance coordinator (trucking)

location

remote (mexico-based candidates supporting u.s. clients)

work schedule:

thursday to monday or friday to tuesday

⏰ 8:00 am – 5:00 pm or 9:00 am – 6:00 pm ct

we’re hiring: roadside assistance coordinator (trucking)

we are looking for a roadside assistance coordinator (trucking) to support drivers during roadside breakdown situations and ensure operations continue smoothly and efficiently.

this role is adecuado for someone who thrives in fast ‑ paced environments , enjoys problem‑solving, and can stay calm under pressure while supporting drivers in real‑time situations.

role overview

as a fleet maintenance coordinator, you will be responsible for assisting drivers during breakdown events and coordinating solutions quickly and efficiently.

key responsibilities include:

- supporting drivers during roadside breakdown situations
- managing common issues such as:
- tire‑related problems (punctures, blowouts, damage)
- emergency repair coordination
- communicating directly with drivers to provide guidance and reassurance
- coordinating with vendors and service providers for repairs
- managing repair processes and ensuring proper follow‑up
- following established procedures and guidelines to ensure timely resolutions

✅ what we’re looking for





- basic mechanical knowledge and practical understanding of truck and trailer operations
- familiarity with:
- common truck fault codes
- general repair processes
- when to escalate issues to dealerships
- experience in trucking, transportation, dispatch, driver support, roadside assistance, or maintenance coordination is a strong plus
- candidates with 1 year+ of relevant experience will be considered
- comfortable working with systems and managing data; prior maintenance software experience is a plus but not required (training provided)
- strong communication and interpersonal skills
- ability to remain calm under pressure and manage high‑stress situations
- experience with de‑escalation and crisis management
- detail‑oriented with strong follow‑up and organizational skills
- ability to multitask and manage multiple issues in real time

compensation:

26,000 – 30,000 mxn + benefits (contractor)

interested?

if you’re looking to grow within transportation, operations, or fleet support , and enjoy solving real‑time challenges in a fast‑moving environment, we’d love to hear from you.

apply now and be part of a team that trusts you to run the operation when it matters most.

📌 Roadside assistance coordinator (trucking) (Xico)
🏢 Remoto Workforce
📍 Xico