join our global technology company – customer service & logistics executive (remote – mexico city)

key responsibilities:

- act as the primary point of contact for assigned telecom customers across latam.
- manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication.
- coordinate domestic and international shipments from mexico and asia to customers across mexico and latin america.
- monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency.
- prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation.
- track shipments end-to-end, resolve logistics issues, and monitor kpis such as otif, lead time, logistics costs, and supplier performance.
- collaborate with supply chain, production, planning, logistics, and quality teams to ensure operational excellence.
- manage customer complaints and coordinate quality-related issues with the global quality team.
- generate production status reports and provide regular updates to the sales team.
- support product configuration activities together with the plm team and ensure technical documentation is correctly shared with manufacturing sites.
- identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.

education & experience:

- bachelor's degree or higher vocational training in logistics, supply chain, international trade,



business administration, or a related field.
- at least 2 years of experience in logistics, customer service, supply chain, or operations.
- experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable.
- experience working with erp/crm platforms such as navision, salesforce, jira, or plm is a plus.
- advanced microsoft office skills.
- spanish and english proficiency.

desired skills & competencies:

- excellent communication and customer service skills.
- strong planning and organizational abilities.
- problem-solving mindset and attention to detail.
- ability to manage multiple priorities in a fast-paced environment.
- team player with a collaborative and proactive attitude.
- quality-focused and committed to continuous improvement.

what we offer:

- 100% remote position based in mexico city (cdmx).
- versátil working environment.
- private health and life insurance because we care about your well-being.
- food allowance.
- the opportunity to join a leading global technology company serving customers worldwide.
- international exposure working with multicultural teams across latam and other regions.
- professional development and career growth opportunities.
- a collaborative environment focused on innovation, customer satisfaction, and operational excellence.

if you're passionate about customer service, logistics, and international operations, we'd love to hear from you!

📌 Customer service logistics (Ciudad de México)
🏢 Valid
📍 Ciudad de México