as a people solutions center operations & benefits specialist, you will manage employee inquiries, maintain accurate hr records, and prepare employment-related documentation in workday and local systems. You will ensure timely, high-quality hr service delivery, compliance, and operational excellence, while leveraging hr data to provide insights on the workforce metrics, hr activities, efficiency and costs.

key responsibilities

- inquiry handling
- respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data
- route specialized or escalated inquiries to appropriate teams or resources
- maintain service excellence and confidentiality in all communications

- document preparation
- draft and process employment contracts, addendums, and other hr documents.
- ensure documentation aligns with legal requirements and internal policies.
- collaborate with hr business partners for approvals, e-signatures and updates

- hr data management
- maintain and update employee records in workday and local hr systems
- ensure data accuracy, consistency and compliance with general and local standards
- support data audits and reporting activities.
- responsible for updating procedures and work instructions

- benefits administration
- implement, execute and maintain hr benefits programs, including health, retirement and other ancillary offerings




- implement and execute hr programs of specialized nature to continuously improve all hr processes and procedures and enhance use of hr data for reporting, analytics and workforce planning.

required skills & qualifications

- technical skills
- proficiency in workday and hr case management systems
- strong understanding of hr data structures and document workflows
- high proficiency in microsoft office (word, excel, powerpoint)

- communication & service
- very good written and verbal communication skills in french, english and spanish
- strong customer service orientation and problem-solving skills
- strong interpersonal and communication skills; approachable, service-minded and proactive
- ability to manage sensitive information with discretion

- organizational skills
- highly organized and able to manage multiple priorities with attention to detail and accuracy
- ability to prioritize tasks and manage multiple deadlines
- experience working in a fast-paced, service-oriented environment

preferred qualifications

- bachelor’s degree in human resources, business administration, or a related field
- prior experience in hr operations environment as an hr specialist or in a similar hr role
- knowledge of employment laws and hr compliance practices.

📌 Human resources specialist (Ciudad de México)
🏢 Galderma
📍 Ciudad de México