reporting to the partner support supervisor, the customer service associate i will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The customer service associate i should remain calm under pressure while meeting customers' needs, have an eye for details, and excellent follow-up skills.

job duties:

- assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
- perform accurate data entry and maintain organized records of customer interactions, including updating case information in salesforce and other systems.
- follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures
- identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.




- demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
- meet monthly kpis and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

you must have:

- strong verbal and written communication skills in english.
- 6 months to 1 year of customer service experience
- ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm

we value:

- experience using microsoft office products
- salesforce experience

what's in it for you:

- benefits that go beyond mexican labor law, ensuring your well-being and peace of mind.
- a collaborative and inclusive work environment where your contributions are valued.
- opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- access to cutting-edge tools, resources, and a supportive team to help you excel.
- the chance to work with a integral, innovative company shaping the future in its industry.

📌 Customer service associate i (Santiago de Querétaro)
🏢 Adi Global Distribution
📍 Santiago de Querétaro