At **Solvo Global**, we are seeking top talent to join our team in Mérida. If you are a dynamic, organized, results-oriented professional with an excellent command of the English language, this opportunity is for you.
As a **Scheduler**, you will play a vital role in managing operational scheduling workflows, ensuring the efficient allocation of services, and maintaining seamless, real-time communication with both clients and internal personnel.
**Position Details**
- **Company**: Solvo Global
- **Work Setup**: 100% On-Site
- **Location**: Mérida, Mexico - Sede Mayab (Calle 62 esquina 411 x 49, Int. 411, Parque Santa Ana, Mérida, Yuc, 97000)
- **Employment Type**: Freelance Contractor
**Key Responsibilities**
- **Client & Field Coordination**: Respond to incoming client inquiries and calls with strict professionalism, managing scheduling requests, troubleshooting service concerns, and coordinating daily operational staffing based on availability and staff-client compatibility.
- **Real-Time Communication & Liaison**: Maintain constant communication with office personnel and field teams utilizing exceptional phone etiquette; serve as a direct liaison between field staff and management to support employee performance and retention.
- **Referral & Data Management**: Efficiently receive and process incoming referrals while maintaining accurate, structured, and up-to-date record keeping within the central scheduling system.
- **Relationship Building**: Proactively build professional rapport with clients and field staff to ensure high satisfaction rates, client retention, and continuity of service.




- **Operational & Sales Support**: Provide key administrative support to the operation, assist with inside sales efforts by effectively handling prospective client inquiries, and manage on-call duties as required while maintaining composure under pressure.
- **Team Collaboration**: Contribute actively to a supportive, positive, and highly collaborative office environment.
**Profile Requirements**
- **Language**: Advanced English proficiency - **C1 Level (Must)**.
- **Experience**: Minimum **1 year of experience in Customer Service (Must)**.
- **Preferred Skills**: Prior experience in **Scheduling**, agenda coordination, or logistics within **Healthcare, Homecare**, or related sectors is a strong **(Plus)**.
- **Core Competencies**: Outstanding phone manner, sharp attention to detail, strong time-management, and the ability to multitask effectively in fast-paced environments.
**Schedule Flexibility**
**What We Offer**
- **Service fees** paid in US Dollars **(USD)**.
- Comprehensive initial preparation to ensure your success in the role.
- The opportunity to be part of a high-performing team within a multicultural environment.
If you meet the required qualifications (**Must**) and are ready to take on this on-site challenge at our Sede Mayab, please submit your **CV in English** and we will reach out to you shortly.
Staff25
Application Question(s):
- Are you willing to work a adaptable schedule based on operational business needs?
- Do you have experience in homecare or healthcare scheduling?
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person

📌 Scheduler (Mérida)
🏢 Solvo Global
📍 Mérida