Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
**Job Summary**:
**Summary**:
- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _**Customer Service Representative**_located in _**_Flex Aguascalientes _**_. _
This role will be In-charge of communicating with customers and deal with customer's inquiries.
**Responsibilities**:
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
- SOX controls knowledge validation prices, incoterms,



terms of payment and agreements.
- Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
- Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
- Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
- Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
- Create CMF, MRF and PQR.Involve in CFT, Operations and customer meetings.**Qualifications**:
- Typically requires a Bachelor’s degree (BA or BS) or equivalent work experience.
- Typically requires 1 year experience in a Customer Service-related position.
**What you’ll receive for the great work you provide**:
- _Competitive Salary. _
- _Life & Medical insurance. _
- _Christmas Bonus. _
- _Food Coupons. _
- _Saving Fund. _
KM09
**Job Category**:Operations
**Required Skills**:
Optional Skills:

📌 Customer Service Representative (Aguascalientes)
🏢 Flex
📍 Aguascalientes