About PayRange

PayRange is a leading mobile payment and technology platform powering unattended retail, vending, laundry, amusement, and other self-service industries worldwide. Our solutions combine innovative hardware, cloud-based software, and mobile applications to deliver seamless payment experiences for operators and consumers.

With operations across North America and a growing general footprint, PayRange is focused on delivering reliable, scalable, and customer-centric technology solutions.

Position Overview

We are looking to hire 2–3 Help Desk Technicians to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.

Key Duties & Responsibilities

Technical & Customer Support
- Serve as a primary point of contact for complex customer inquiries and technical escalations.
- Provide timely, accurate, and professional troubleshooting and resolution.
- Coordinate with cross-functional teams, including Engineering, Product,



and vendors, to resolve customer issues efficiently.

Technical Expertise
- Maintain a strong working knowledge of PayRange products, platforms, and functionality.
- Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system-related questions.
- Stay current on product updates, industry trends, and best practices to continuously enhance customer support quality.

Continuous Process Improvement
- Contribute to knowledge base articles, documentation, and self-service materials.
- Identify recurring issues and opportunities to reduce support ticket volume and improve efficiency.

Customer Advocacy & Customer Success
- Represent the voice of the customer internally by sharing feedback, pain points, and improvement opportunities.
- Support initiatives to enhance product usability, documentation, and overall customer experience.

📌 Help Desk (Benito Juárez)
🏢 PayRange
📍 Benito Juárez