Description

Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.

Scope client line of business assigned.

Responsibilities
Assist on maintaining Integral Security Policies by informing any inappropriate activity
Manage customer’s interactions in accordance to client’s guidelines
Follow coaching provided by support personnel
Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.
Reach key performance indicators established by the client
Read, understand and validate client weekly updates
Read and acknowledge all the CCMS communications

Qualifications
Technical Skills

Basic computer skills
Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point)
Skills according line of business defined in client’s SOW
Languages required by client

Competencies and Specific Skills

Adaptability
Customer Orientation
Teamwork
Communication
Initiative Customer
Learning Abilities
Energy
Analytical Thinking
Productivity

📌 TP Monterrey Hisp
🏢 Teleperformance
📍 Monterrey