Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past-due dollars, and ensuring consistent achievement of forecasted collections goals.

What you will be doing:
- Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
- Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
- Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
- Identify customer disputes, document them in the system, and escalate as needed.
- Work closely with management to reduce significant dollars at risk and improve collection goals.
- Manage and maintain all customer accounts within the assigned collection region.
- Prepare monthly reports on the status of credits and collections.
- Maintain close working relationships with internal teams, customers, and ESC management.
- Keep management informed of potential bad debt accounts and prepare accounts for escalation or collections when necessary.





What you will likely bring:
- Recent graduate with a Bachelor’s degree in Accounting or Finance.
- Experience in Customer Service or Credit and Collections areas.
- Effective verbal and written communication skills to engage with internal and external customers.
- Strong organizational and time management skills to prioritize tasks effectively.
- Ability to work independently and collaboratively in a fast-paced environment.

What could set you apart:
- Strong knowledge of credit and collection processes.
- Proven ability to resolve disputes and improve collections performance.
- Excellent analytical and problem-solving skills.
- Adaptability and responsiveness to internal and external customer needs.
- Proficiency with reporting tools and systems for credit and collections analysis.

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📌 Collections Analyst (Monterrey)
🏢 Epicor
📍 Monterrey