We are seeking an experienced and strategic Head of Customer Accounts (KAM / Customer Success Lead) to lead and scale our enterprise account management operations.

This role is responsible for managing approximately 40 enterprise customer accounts while leading a team of 4 Account Managers / Customer Success professionals. The ideal candidate will drive operational excellence, customer retention, account expansion, and team development while ensuring customers achieve measurable business outcomes through our solutions.

This is a highly hands-on leadership role. The selected candidate will personally manage a portfolio of key strategic accounts while also building scalable processes, coaching the team, and improving overall account performance across the organization.

The adecuado professional combines strong commercial acumen, customer-centric thinking, operational discipline, and leadership capabilities.

Key Responsibilities

Account Management & Revenue Growth
- Manage and oversee approximately 40 enterprise-level customer accounts.




- Personally own and manage 5–10 strategic customer accounts.
- Build strategic account plans focused on retention, expansion, and customer growth.
- Identify upsell, cross-sell, and expansion opportunities.
- Own customer renewals and contribute to improving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Build long-term relationships with executive-level stakeholders.
- Collaborate closely with Sales and internal teams to improve customer outcomes and business growth.

Team Leadership & Coaching
- Lead, mentor, and develop a team of 4 Account Managers / Customer Success professionals.
- Conduct regular coaching sessions, 1-on-1 meetings, and performance reviews.
- Improve execution quality, operational consistency, and strategic thinking across the team.
- Foster a proactive and growth-oriented customer management culture.

Operational Excellence & Process Development
- Design and implement scalable KAM and Customer

📌 Head of Customer Accounts (Ciudad de México)
🏢 Aspire Recruitment Solutions
📍 Ciudad de México