Genpact is seeking a Senior Telecom Analyst to administer, configure, and optimize the enterprise voice and contact center environment, including Amazon Connect and Avaya telephony platforms.
The role serves as a technical SME for voice infrastructure, telephony services, and carrier management, supporting MACs, DID inventory, porting, and platform enhancements to enable excellent employee and customer experiences.
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📌 Senior Telephony Engineer - Contact Center & Voice (Centro)
🏢 Genpact
📍 Centro
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