Manage and ensure compliance with the Quality Management System under the requirements of IATF 16949 and ISO 9001. Keep procedures, policies, and quality standards up to date. Coordinate internal, external, and customer audits. Make sure specific customer requirements (CSR) are being met.

This position is key to ensuring the quality and reliability of the product for a strategic electric vehicle customer across the region. The Integral Customer Quality Director will lead the customer quality strategy, oversee problem-solving, and drive continuous improvement initiatives to meet strict automotive standards and exceed customer expectations.

Customer Attention and Satisfaction

Act as the main point of contact for quality issues with clients. Lead the resolution of complaints and claims using problem-solving methodologies (8D, 5 Why's, Ishikawa, among others). Monitor customer satisfaction and quality performance indicators. Coordinate corrective and preventive actions derived from findings and claims.

Process and Production Quality

Supervise quality assurance and control activities in production. Ensure the implementation and follow‑up of APQP, PPAP, PFMEA,



Control Plan, and MSA.

Monitor internal and external quality indicators. Ensure product and process compliance with specifications.

projects to reduce defects, waste, and costs from non‑quality. Promote Lean Manufacturing and Six Sigma tools. Implement continuous improvement actions aimed at meeting strategic objectives.

Experience

- Minimum: 8-10 years in quality areas at the managerial level
- Preferred: Experience supervising staff, handling internal and external audits, dealing with internal and external clients, and managing line stoppages due to quality issues.

Technical Knowledge

- Standards and norms: ISO 9001, IATF 16949, Core Tools, VDA 6.3 Audit, FFA (APQP, PPAP, FMEA, SPC, MSA).
- Statistical tools: SPC, root cause analysis (Ishikawa, 5 Whys), process control.
- Management systems: ERP, quality software, handling indicators.
- Blueprint and technical specification interpretation.
- Continuous improvement methodologies: Lean Manufacturing, Six Sigma.

#J-18808-Ljbffr

📌 QUALITY MANAGER (Centro)
🏢 ENNOVI
📍 Centro