**About Us**:
**Millions look to us to progress their careers.
We look to you.
**
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world.
Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting.
From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent.
Become part of this world and make a difference with us.
**The Role**:
**Our opportunity is your chance to play a crucial role in redefining the world of talent.
Interested?
Then we would like to talk to you!
**
The Team Leader will provide line management and leadership for the People Operations team, ensuring that the team is able to meet relevant targets, SLAs and KPIs.
As a line manager, the Team Leader will support the team to meet their relevant targets, KPIs, and quality thresholds to drive value for the client and for AMS.
The Team Leader will also deliver excellent recruitment services to the client, managing the end-to-end recruitment process in line with agreed service levels.
**This role is hybrid working 2 days at the client's office in Mexico City.
**
**Key Accountabilities**:
**Key Responsibilities**
- Leadership_
- Support recruiters to ensure they are meeting relevant targets, including acting as a point of escalation for challenges raised during the recruitment process.
- Provide oversight of requisitions managed by recruiters as guardians of quality and experience.
- Mentor recruiters to deliver recruitment services and drive hiring manager relationships.
- Provide pastoral care, training guidance,



including supporting recruiters with their own career paths.
- Maintain regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions.
- Recruitment Delivery_
- Ensure the recruitment service is delivered in line with contractual obligations and client service level agreements.
- Lead vacancy consultation discussions in partnership with the Sourcer to agree to recruitment plans with hiring managers and document outcomes of the intake meeting.
- Support the hiring manager with hiring decisions and guide them in determining an appropriate offer.
- Client Stakeholder Relationships_
- Create and maintain trusted partner relationships with Senior hiring managers/stakeholders.
Become a trusted advisor through providing counsel, advising through insight and SME knowledge on the recruitment process, and ensuring that timelines are correctly identified and met.
- Lead discussions on attraction strategies to correctly identify the approach based on market and hiring demands.
- Make recommendations for best fit and skills profile, coaching hiring managers on what may or may not be achievable.
- Internal Stakeholder Relationships_
- Flag continuous improvement and upselling opportunities to Client Services Manager.
- Coach and mentor Recruiters, Sourcers, and Administrators on best practice approaches and client culture, supporting them in achieving success in their roles.
- Technology and Compliance_




- Review quarterly and fortnightly demand forecasts and ensure the team is on target.
- Build Talent Pooling plan and regularly review team reports on progress.
**Skills & Requirements**:
- **Managing a team of diverse individuals, setting them up for success and enabling them to grow their careers.
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- **Proficient written and spoken communication skills in both English and Spanish, with Portuguese considered a strong plus.
**
- Setting clear objectives and having regular quality conversations (weekly 121s) to discuss individual performance, development, and wellbeing.
- Talent champion - training, coaching, and advising your team to build its technical and strategic capability.
Ensuring development plans are in place for each member of the team and discussed regularly.
- Recognizing and rewarding growth, promoting talent, and addressing underperformance.
- Leading and inspiring high performance, driving team performance to ensure successful delivery against key metrics through engagement and accountability.
**Why AMS?
**:
**Why AMS?
**
At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.
We come from every walk of life, and our culture is open and inclusive.
Our people enjoy flexibility, autonomy, and being trusted to work their way.
We offer you career opportunities in every direction you want to explore.
It's our world but you can do it your way.
**We offer**:
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Adaptable working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the worl

📌 Team Leader - Recruitment (Xico)
🏢 Ams
📍 Xico