Description
Inbound Sales & Customer Service Representative (Home Services) – Remote
Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (Evenings + Weekend Rotation Required)
About the Role
At Pavago, we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.
This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program.
You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling.
If you’re confident on the phone, naturally persuasive,
and enjoy helping customers while achieving measurable sales goals, this role is built for you.
What You’ll Own
Inbound Sales & Customer Support
- Handle high-volume inbound calls professionally and efficiently.
- Understand customer needs and recommend the most appropriate services.
- Build trust quickly through friendly, consultative conversations.
- Guide customers toward booking service appointments using structured call flows.
- Deliver exceptional customer service while achieving sales objectives.
Appointment Scheduling & Membership Sales
- Schedule service appointments accurately and efficiently.
- Introduce and explain the company’s membership program (Pipeline Club).
- Identify opportunities to upsell additional services and maintenance plans.
- Balance customer satisfaction with sales performance on every interaction.
- Ensure scheduling details are accurate and complete.
CRM & Customer
📌 Inbound Sales (México)
🏢 Pavago
📍 México