Se busca Account Specialist para el área de Servicio al Cliente en Impresora Donneco Internacional.

Funciones

- Execute product forecasts on customer accounts and translate forecast into production orders to meet contractual obligations.
- Place orders with RRD plants and supplier partners using the LS2 system for all plants on the platform.
- Manage obsolescence risk on forecasts to minimize financial exposure to the company.
- Work with sales and customer to define specifications of the customer projects.
- Develop production/distribution plans and coordinate packaging design as required.
- Creates specification instructions for all plants and provides day to day directions and guidance to RRD plant and supplier contacts.
- Primary day to day contact for the customer.
- Owns all delivery commitments to the customer and works closely with the multiple plants and suppliers to ensure that RRD meets commitments.
- Manages the customer art files from receipt through revision and proofing cycle.
- On behalf of the customer, build quotes for the production and distribution of part and components with both RRD and Supplier partners.
- Negotiate pricing to agreeable terms and work with sales to get pricing established and delivered to the customer.
- Coordinate and manage the spec/files, production, assembly, and distribution of all products with all RRD and external supplier sites.
- Develop status reporting tools and work order instructions.
- Work with cross-functional teams to insure quality, product safety, testing, environmental, and billing responsibilities are met.
- May recommend, create, and implement process improvements from file reception to invoicing and work with the customer and the billing team to reconcile and resolve conflicts.




- Performs other related duties and participates in special projects as assigned.

Job Knowledge & Skills

Bachelor’s degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Bilingual required (English & Spanish)

Able to demonstrate ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.

Must be able to recognize anomalies and critical situations and respond appropriately.

Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.

Able to apply strong functional computer knowledge in utilizing Microsoft Office or other technical tools in completing assignments.

Ability to quickly learn specialized software to complete work assignments.

Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.

- Proficiency in Excel (mid/advance skills)
- Mid Database Knowledge (queries and data mining)
- Data Analysis Experience

Requires very good communication skills (English & Spanish) with ability to state messages in a clear manner by using language that is easy for others to understand.

Must be able to proactively listen to others to understand issues and situations.

Must be able to clearly articulate business needs to both internal and external customers.

Incentivos

- A collaborative work environment is offered.
- Access to professional development programs.
- Opportunity for growth within the company.

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📌 Account Specialist Customer Service representative (Reynosa)
🏢 Impresora Donneco Internacional
📍 Reynosa