this is a highly hands-on role focused on platform reliability, production support, and infrastructure. The adecuado candidate enjoys solving complex operational problems, automating repeatable work, improving system resilience, and supporting service health in a fast-moving environment.

responsibilities:

· own and support the reliability of voice assistant services and the underlying cloud infrastructure.

· participate in an on-call rotation to support production systems outside normal business hours.

· lead and participate in incident response, including triage, escalation, mitigation, and restoration of service.

· drive blameless postmortems and ensure corrective actions are tracked through completion.

· work to improve customer experiences by strengthening service availability, latency, stability, and resilience against agreed service-level expectations.

· design, implement, and maintain infrastructure as code using tools such as terraform and atlantis.

· manage and extend gitops and deployment workflows using argocd and related ci/cd tooling.

· support and improve cloud and container platforms across aws and azure.

· independently manage virtual servers, containers, and orchestration platforms such as kubernetes.

· build, refine, and operate automation that reduces toil and improves operational efficiency.

· utilize and extend existing observability and reliability capabilities, including monitoring, alerting, logging, and diagnostics.

· review system performance and capacity trends to identify bottlenecks, support forecasting, and improve scalability.

· troubleshoot complex infrastructure, networking, and application runtime issues across distributed systems.

· assist with disaster recovery planning, validation, and recovery readiness.

· contribute to performance tuning and resilience improvements across infrastructure and services.

· document operational procedures,



support runbooks, and engineering knowledge to improve team effectiveness.

· coach and support other engineers by sharing operational best practices and reliability engineering approaches.

required qualifications:

· 3+ years of production experience working as a site reliability engineer, devops engineer, infrastructure engineer, or software engineer

· experience working with atlantis, argocd, or similar infrastructure and deployment automation tools.

· strong experience with aws and azure.

· expertise in terraform to create, modify, and manage infrastructure configurations or iac templates

· expertise in containerization technologies (docker & kubernetes) to build, package, and deploy optimized container images

· proficiency in designing, implementing, and maintaining complex ci/cd pipelines that span with increasing complexity and integrating across multiple environments

· knowledge in cloud platforms (aws) to optimize cloud resource utilization and costs throughout product lifecycle

· expertise in version control systems to perform branching, merging, and resolving merge conflicts

· versed within infosec policies and procedures to adhere to security standards/regulations and identify gaps in security architecture

· experience in monitoring and analytics platforms to set up monitors, alerts, and diagnostic tools for proactive issue detection, root cause analysis, and performance optimization across distributed systems

· understanding of cloud billing and cost management tools to recognize total costs

· ability to learn and apply new technologies, programming practices, patterns, and methods

· organized and detail-oriented

· ability to develop healthy working relationships and collaborate with peers and leaders

· exhibits integrity and high standards in work quality

· excellent verbal and written communication skills

· values diversity and differences amongst individuals in interactions

📌 Site reliability engineer (Guadalajara)
🏢 Pentangle Tech Services | P5 Group
📍 Guadalajara