About the Role

We are looking for a Hospitality & Travel Coordinator to support clients throughout their vacation and travel planning process. In this role, you will manage bookings, answer inquiries, coordinate accommodations, and ensure each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities
- Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
- Assist clients with travel planning, hotel and transportation arrangements, booking changes, cancellations, and special accommodation requests.
- Provide accurate and current information regarding destinations, travel requirements, and agency procedures.
- Maintain organized client records and ensure clear communication throughout the planning and booking process.
- Follow up with clients prior to travel and after their trip to confirm details and gather feedback.




- Resolve concerns with empathy, patience, and effective problem-solving.

Benefits
- Fully remote flexibility – work from any location with a schedule that suits your lifestyle.

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Travel perks and access to discounted industry rates.
- Training and continuous support to help you grow in the travel and hospitality field.
- A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

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Strong written and verbal communication skills.
- Customer service experience; travel, tourism, or hospitality experience is a plus.

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High attention to detail and excellent organizational skills.

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Ability to learn new systems and booking tools quickly.
- A positive, client-focused attitude and genuine interest in helping travelers enjoy seamless travel experiences.

📌 Hospitality & Travel Coordinator (Santiago de Querétaro)
🏢 HB Travels
📍 Santiago de Querétaro