**Position**: Customer Support Associate I
**At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices.
In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist Sales with overall Quote to Order activities.
- Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request),



and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
**What You'll Need**
- 1+ year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field.
- Must be familiar with ERP systems.
- Must be familiar with Quoting, RMA and Expedite process.
- Intermediate knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.
**Work Arrangement**:
- Hybrid: 3 days in office / 2 days work from home
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more!
**Annual Hiring Range/Hourly Rate**:
$16,****** - $19,****** MXN Monthly
LI-CS1
LI-Hybrid
**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**: Full time
**Job Category**: Business Support

📌 Customer Support Associate I (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque