Description
Join Novibet as VIP Operations Specialist
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for VIP Operations and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive,



and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for
As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.

What you will work on
- Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner
- Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players
- Be aligned with business objectives and targets including policies and processes;
- Operate with the highest level of responsibility regarding matte

📌 VIP Operations Specialist (Ciudad de México)
🏢 Novibet
📍 Ciudad de México