**Requirements**:
Client Support & Relationship Management
- Manage and resolve corporate client inquiries promptly and professionally.
- Act as an escalation point for complex issues, coordinating resolutions across departments.
- Monitor client activity to identify and address potential issues proactively.
Team Leadership
- Supervise and develop a team of support agents through coaching, feedback, and performance reviews.
- Manage workload distribution and scheduling to ensure adequate coverage and timely responses.
Payment & Transaction Oversight
- Oversee payment processing, returns, adjustments, and chargebacks for client accounts.
- Ensure accuracy, timeliness, and proper reconciliation of financial transactions.
- Partner with Finance to resolve discrepancies and maintain clean data.
Operational Audits & Data Integrity
- Conduct regular audits of client files and processes to ensure accuracy and compliance.
- Validate client-submitted data before system entry and maintain data confidentiality.
Reporting & Metrics
- Track client support trends, transaction volumes, and team performance.
- Prepare management reports and dashboards highlighting KPIs and
Process Optimization
- Identify and implement workflow improvements to enhance efficiency and reduce errors.
- Collaborate with Finance, Compliance, Product, and Engineering teams on best practices.
- Maintain up-to-date SOPs and training documentation.
Compliance & Documentation




- Ensure adherence to internal policies, client contracts, and regulatory standards.
- Maintain secure and accurate documentation in line with data protection requirements.
Communication & Collaboration
- Serve as a liaison between clients and internal departments to resolve issues and improve processes.
- Communicate effectively in both English and Spanish across teams and clients.
- Participate in internal meetings and cross-functional initiatives.
**Qualifications**:
- Education: Associate or Bachelor's degree in Business, Finance, Accounting,or related field (or equivalent experience).
- Experience:
- 3+ years in client operations, support, or service delivery.
- 1-2 years in team leadership or supervisory roles.
- Language: Advanced English (required); Spanish fluency (strongly preferred).
- Technical Skills: CRM tools (HubSpot, Salesforce), Microsoft Excel (pivot tables, lookups), and ticketing systems (Zendesk, Jira).
- Core Competencies: Strong leadership, attention to detail, analytical thinking, problem-solving, and multitasking abilities.
Additional Requirements
- Align with U.S. holiday schedules (may work on Mexican holidays).
- Occasional availability for after-hours or weekend escalations.
**Benefits**
Salary 31,000mx
Voucher Bonnus 2,000mx
Internet Bonus 400mx
Medical Insurance
Dental Insurance
Life Insurance

📌 Commercial Operations Support Supervisor (Xico)
🏢 Concord Servicing
📍 Xico