**Job Purpose**
- Manage external apartments and houses to provide safe, clean and well-organized lodging for foreign employees and visitors.
**Job Summary**
- The External Housing Coordinator is responsible for allocation and check-in/out of guests, maintaining cleanliness and upkeep of external accommodation, enforcing housing rules and policies, coordinating maintenance and housekeeping, handling complaints and payments, and ensuring a positive stay experience for residents.
The role requires close coordination with property managers, janitorial staff and vendors, and timely communication with residents and WMX stakeholders
**Key Responsibilities**
- Guest Management
- Assign rooms and maintain accurate guest registration and occupancy records.
- Perform check-in and check-out procedures; issue and safeguard room keys.
- Compute guest cost centers, verify check-in/out dates and billing details.
- Maintenance, Housekeeping & Inspections
- Coordinate regular cleaning of rooms and common areas; request and manage purchase of cleaning supplies and consumables.
- Schedule and coordinate maintenance work with janitors, contractors and external property managers.
- Conduct periodic inspections of apartments and common areas to ensure standards are met.
- Rules, Compliance & Discipline




- Communicate housing rules and policies clearly to all residents.
- Customer Service & Complaints
- Respond promptly to resident complaints, damage reports and suggestions; follow up to resolution.
- Maintain a professional, customer-oriented approach to resident relations.
- Administration & Payments
- Process payments for rents and services; ensure records are accurate and timely.
- Maintain documentation related to reservations, billing, maintenance and incidents.
**Required Experience**
- English: Upper-Intermediate (verbal and written).
- Minimum 2 years customer service experience.
- Minimum 2 years experience with booking and payment systems.
- Minimum 2 years administrative experience; front desk or hotel front desk experience preferred.
**Professional Skills**
- Strong communication, teamwork and organizational skills.
- Attention to detail, problem-solving ability and time management.
- Customer service oriented with ability to handle difficult situations calmly.
- Familiarity with travel regulations is an advantage.
Sueldo: $1.00 - $2.00 la hora
Ventajas:
- Caja de ahorro
- Seguro de gastos médicos mayores
- Servicio de comedor
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 External Housing Coordinator (Reynosa)
🏢 Wistron México
📍 Reynosa