We are currently seeking a Soporte Técnico Bilingüe to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalated support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with our internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Will learning and growing in other IT business areas.
- Work 24/7 rotational shifts, with week offs, and mandatory work from office.

Qualifications

- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great team player.
- Excellent communication skills,



comfortable working with various stakeholders.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse general team.
- IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite, Microsoft Environment).

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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📌 Soporte Técnico Bilingüe (Centro)
🏢 Ntt Data North America
📍 Centro