Position Summary Finance Operations I (Collector I) is responsible for supporting Accounts Receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices. This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships. Collector I performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives. Key Responsibilities - Manage a portfolio of customer accounts and monitor aging balances. - Contact customers via phone, email, and other communication methods regarding past-due invoices. - Research, identify, and resolve payment disputes, billing discrepancies, and account issues. - Document all collection activities and customer interactions within the appropriate systems. - Collaborate with billing, sales, customer service, and operations teams to expedite payment resolution. - Review account aging reports and prioritize collection efforts based on risk and delinquency status. - Negotiate payment arrangements within company guidelines. - Process and apply customer payments as required. - Maintain accurate customer account records and support documentation. - Escalate unresolved issues or high-risk accounts to management when necessary. - Support month-end closing activities related to Accounts Receivable. - Ensure compliance with company policies, financial controls, and applicable regulatory requirements.



- Meet established collection, aging, and cash application performance targets. Required Qualifications - Associate's or bachelor's degree in Finance, Accounting, Business Administration, or related field preferred. - 1–2 years of experience in collections, accounts receivable, customer service, or finance operations. - Basic understanding of Accounts Receivable and collection processes. - Strong verbal and written communication skills. - Ability to build professional customer relationships while effectively managing delinquent accounts. - Proficiency with Microsoft Office, particularly Excel. - Strong analytical and problem-solving skills. - Excellent organization, attention to detail, and time-management abilities. - Ability to work independently and within a team environment. - Customer-focused mindset with strong professionalism. Preferred Qualifications - Experience with ERP, billing, or collections systems. - Exposure to financial reporting and account reconciliation processes. - Knowledge of commercial collections and dispute management. - Experience supporting large enterprise customers. - Intermediate Excel skills, including Pivot Tables and VLOOKUPs. We offer - Base salary between 25.000 & 26,000 mxn pesos per month - Major Medical Expense Plan - Life insurance - Saving fund: 10% of your base salary - Christmas bonus averaging 30 days' pay for every year - Grocery & Restaurant vouchers *If you are interested, please send your resume in English

📌 Accounts Receivable and Collections Specialist (Nezahualcóyotl)
🏢 Confidential
📍 Nezahualcóyotl