**A LITTLE BIT ABOUT Boldr**:
- Boldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not sooner.
**LET'S START WITH OUR VALUES**:
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we'll always find EMPATHY
**WHAT IS YOUR ROLE**:
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services.
In this position,



you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
**Requirements**:
**WHAT WE'LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us!
#beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
**YOU HAVE**
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters

📌 Customer Advocate (Mérida)
🏢 Boldr
📍 Mérida