SWBC is seeking a talented individual who will supervise the staff and activities involved with entering and updating client insurance coverage information into computer systems.

Why you will love this role:
In this role, you will gain a wealth of knowledge around several areas within Lender Placed Operations. Your knowledge and experience will assist in improving processes and bridging knowledge gaps.

Essential duties include the following:
- Supervises the staff and activities of the data Entry team to include prioritizing, scheduling and monitoring the daily workflow, and process changes to ensure timely and accurate data input.
- Assists in the interviewing and hiring of new employees, completing and conducting employee performance appraisals, and approving vacation and sick time requests.
- Resolves all loan insurance inquiries, request for change, insurance payment, and refund issues from borrowers, insurance agents/brokers, and company staff, either by telephone, or written communication.




- Assists in assuring clients with accurate and timely loan status information by verifying, updating, and researching loan insurance information.
- Oversees the integration of input and update functions with LSAMS, COGNASYS, the AS400, and other automated systems and reports any system problems and/or issues to management.

Serious candidates will possess the minimum qualifications:
- High School diploma or equivalency. Some college coursework in Business, Management, Accounting, or related courses preferred.
- At least three (3) years’ experience in Banking, Insurance, Customer Service or related experience with two (2) years of supervisory experience.
- Excellent organizational and communication skills.
- Able to effectively communicate with a range of persons, from customers to senior management.
- Able to operate a PC and basic office equipment. Must be proficient in Microsoft Word, Excel, and the Internet.
- Able to type 40 WPM accurately.

Additional Information:

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📌 Data Capture Supervisor (Monterrey)
🏢 SWBC
📍 Monterrey