COLLECTIONS - BACKFILL

PURPOSE

The Revenue Specialist I serves as the first point of contact for customer billing issues and past‑due balances. They work to ensure timely repayment plans are created and collection efforts are handled correctly to minimize revenue loss. Responsibilities include monitoring and resolving past‑due balances, ensuring new customers are set up correctly for billing, and researching billing and payment inquiries as needed.

Essential Duties & Responsibilities

- Perform collection duties associated with outstanding balances and delinquent accounts.
- Respond to incoming calls and e‑mails in multiple systems.
- Keep detailed notes on customer accounts to ensure continued follow‑up for account resolution.
- Meet KPI standards as per company procedures.
- Coordinate responses to questions and complaints regarding invoicing, directly or through collaboration with other departments.
- Escalate advanced customer issues or higher balance account concerns to second and third tiers for additional review.
- Maintain knowledge of other Ops departments and/or systems.
- Convert customers' payment methods to electronic/autopay.
- Communicate payment issues with the sales team.
- Remedy returned, declined and fraudulent payments that occur with past‑due accounts.




- Research misapplied/unpaid payments when applicable to past‑due accounts.
- Arrange payment plans for customers that would otherwise be sent to an outside collection agency.

Suspends accounts as needed and monitors suspended accounts for payment in case of reactivation. Works closely with Collections and Billing teams as well as Corporate locations in the resolution of day‑to‑day and payment issues.

Required Knowledge, Skills & Abilities

- Customer service
- Communication in English, both written and verbal
- Critical thinking
- Efficiency
- Organizational skills
- Persuasion
- Resourcefulness
- Time management
- Analytical thinking
- Basic knowledge of industry and red flags
- ACH autopay

Qualifications

- Bachelor’s degree in finance, accounting or equivalent preferred.
- Minimum of 1 year experience in Collections, Finance or Customer Service.
- Multicurrency experience a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Job is performed in a general office environment. Physical requirements: Occasional (up to 25 % of time), Frequent (26 %-74 % of time), Constant (75 % or more of time). Not Present: No special physical demands.

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📌 Revenue Specialist I - MEX (Monterrey)
🏢 Worldwide Express
📍 Monterrey