**General Information**:
- Req #
- *********
- Career area:
- Customer Experience
- Country/Region:
- Mexico
- State:
- Distrito Federal
- City:
- Mexico D.F.
- Date:
- Thursday, January 16, ****
**Additional Locations**:
- Mexico
**Why Work at Lenovo**:
- We are Lenovo.
We do what we say.
We own what we do.
We WOW our customers.
- Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune General 500, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
**Description and Requirements**:
The Service Operartions Analyst will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
- Processing orders for new devices, and re-deploying existing devices
- Support the device forecasting process




- Order Management - Order to Install process
- Oversee configuration of Desktop, Laptop and Tablet devices
- Monitor and manage the inventory levels
- Utilize Order Management tools
**Account Management**
- Can translate contract terms into operational deliverables
- Manage the service lifecycle of deployed devices
- Creation of customer invoices
- Well versed in Purchase Order administration
**Service Management & Productivity Improvement**
- Experience in an Account Operations environment
- Manage incidents and requests from clients
- Facilitate a resolution to any technical escalations
- Prepare documentation to track and report on SLA performance
- Identify and support initiatives to improve client service delivery
- Build solid working relationships with partners & suppliers
**Client Experience**
- Interact with the clients
- Facilitate an answer to any queries associated with their aligned contract(s)
- Be on top of any issues within their customer environment
- Demonstrate an obsession to maximize client satisfaction levels
**Position Requirements**
- 1-2 years project coordination experience, ideally in a services environment
- Fluent in English
- Experience with ticketing tools (preferably ServiceNow & SAP)
- Skilled in Excel / Reporting
- Persistent, detail oriented, able to multitask
- Must have a good attitude towards learning, and implementing change
**Additional Locations**:
- Mexico
- Mexico

📌 Service Operations Analyst (Xico)
🏢 Lenovo
📍 Xico