About the Team

This team is responsible for second level user support in a global landscape. The Application Support Engineer will take a lead in providing primary support to Swiss Re's Corporate Solutions business users, covering primarily (North America and Latin America or EMEA) as part of a team that supports a General community. This position is to provide great service to our internal customers, by monitoring and managing applications globally, to maximize availability, to alert internal customers to outages, escalating service affecting issues as appropriate and to restore service as quickly as possible through own efforts, or through appropriate referral.

You will have the opportunity to become a functional expert in the end-to-end process and system landscape of a commercial insurance company building a strong base of knowledge. The application landscape is dynamic and the support this team will provide will evolve over time.

You will work collaboratively in a globally distributed team environment. The role will report to the Regional Lead responsible.

About the Role





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Provide support through Incident Management. Incident Management includes identifying, analyzing and correcting the incident from recurring in the future. Either technical or functional issues cause incidents. Incidents disrupt the business and your goal is to restore normal service operations as quickly as possible. You will be the users advocate so you will need to listen, understand their incident and see it to resolution. Through your learnings, you will become an expert of the functional applications as well as the business processes used.

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Provide technical analysis. Our application landscape is broad and consists of multiple applications which are integrated. You will need to understand the technical dependencies of these applications in order to support the user community with their issues.

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Prepare to take support over from the Development Teams. For each application onboarde

📌 Application Support Engineer II (México)
🏢 Swiss Re
📍 México