Qualifications

- PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.
- Customer Service Oriented with demonstrated ability to show empathy.
- Excellent written and verbal communication skills.
- Must be patient and inclined to help others.
- Detail oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
- Bilingual - English/Spanish a plus.

Responsibilities

- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process: website, internal, and order management systems.
- Demonstrate empathy, compassion, and patience.
- Maintain confidentiality of sensitive information.
- Meet productivity and quality goals.
- Use of call management software to answer calls,



adhere to specified schedule, and breaks.

Shift

Monday to Friday 10:00 AM - 7:00 PM (nine-hour shift, with flexibility among 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, or 10:00 AM - 7:00 PM).

Salary And Benefits

- $17,500 base gross monthly salary.
- $14,954.34 approximate base net monthly salary, food stamps $1,500 pesos.
- Savings funds 4%
- Christmas bonus 15 days (increases with tenure).
- All other labor benefits: vacations, IMSS, profit share.
- Monthly gross performance bonus up to $5,100; metrics based on applications and perfect attendance to be eligible.

Bonus will be paid once a month.

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📌 Application Specialist (Jalisco)
🏢 Intugo
📍 Jalisco