The Role
Are you a hands-on leader who thrives on developing talent and optimizing processes? We are looking for a Commercial Operations Supervisor to lead a dedicated team in providing world-class support to our internal sales customers across the globe. You will be at the heart of our sales engine, responsible for accelerating the opportunity-to-revenue cycle by ensuring speed, efficiency, and accuracy throughout the entire sales process. This is a chance to elevate our operations, foster a collaborative culture, and make a direct impact on our integral business goals.
What We Offer
- Part of an ever-evolving global organization focused on transformation and innovation
- A culture of belonging in which you are encouraged to use your voice
- Total Rewards to support your career and wellbeing
- Global connectivity with 26,000+ colleagues across 60 countries
- Flexibility and work-life balance

Key Responsibilities
- Lead, mentor, and inspire the Doc Support team to meet and exceed service level agreements (SLAs).




- Recruit top talent and create clear pathways for career advancement and promotion within the team.
- Identify and eliminate bottlenecks to optimize processes and enhance operational efficiency.
- Analyze performance metrics to generate actionable insights and make data-driven recommendations.
- Build and maintain strong relationships with key partners in Sales and Operations.

Requirements
- 3+ years of progressive experience in sales support or deal operations, with 2+ years in a leadership role.
- Proven experience in recruiting, coaching, and developing high-performing teams.
- Strategic and analytical thinker with the ability to solve complex process challenges.
- Strong proficiency in CRM systems (e.g., Salesforce) and advanced Microsoft Excel skills.
- Exceptional communication and interpersonal skills, with the ability to influence individuals at all levels of the organization.

Join us at the Mountain where culture and values are practiced and respe

📌 Commercial Operations Supervisor/ Bilingue (Toluca de Lerdo)
🏢 Iron Mountain
📍 Toluca de Lerdo