About Us:

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.

We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

About the role:

Medical Departures Inside Sales agents are responsible for helping patients book their dental appointments at our integral clinics via www.dentaldepartures.com. Work duties are to be carried out remotely in the coordinator's home or workspace. Inside Sales agents (Patient coordinators) are available via phone, WhatsApp, live chat, social media, and email to assist Dental Departure patients with every aspect of planning and coordinating their global dental care.

*FLUENT ENGLISH REQUIRED*

RESPONSIBILITIES:

Convert hot inbound leads received by phone, chat, email, and other communication channels into appointments.





Make outbound sales calls (cold calls) through phone/WhatsApp for warm, cold leads from 1,3,6,12 months prior to converting into appointments make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date)

Make outbound sales calls (VIP calls) through phone/WhatsApp to follow up with those who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after the appointment date)

Meet and beat daily, weekly, and monthly sales targets

Accurately document, tag, and create follow-up tasks for every interaction with prospects and patients into a CRM tool

Follow-up with tasks by meeting/beating established SLAs

Work within the agreed shift schedule. (Available to work on weekends.. if required)

Answer phone, WhatsApp, email, and social media inbound inquiries according

📌 DD Inside Sales (Cancún)
🏢 Medical Departures
📍 Cancún