Avis Reservation
MX-DF-Mexico DF
**Description**:** Position Summary**
**Duties & Responsibilities**
- Provide effective and efficient customer solutions to incoming customer inquiries and concerns regarding auto products, services, etc
- Meet or exceed monthly Call Center Performance objectives including call quality and performance objectives
- Accurately complete appropriate documentation for each transaction on the CRM tools provided
- Deliver high levels of customer satisfaction through professional handling
- Cross train into other programs and responsibilities as needed
- Perform other duties as assigned
**Education**
- High school diploma required
**Experience**
- 6 months - 1 year Customer Service experience required.
- Previous experience supporting customers through phone preferred.
- Experience or interest in working with technology is preferred.
- Experience with customer contact systems.
- Experience in the automotive industry, preferred.
**Skills**
- Strong written and oral communication skills.
Excellent spelling, articulate, tone sensitive.
Proactive listener / reader.




- Fluent in English required
- Demonstrated skills in customer escalation, overcoming objections, conflict resolution and negotiation.
Sales oriented and ability to close sales opportunities.
- Strong customer service, empathetic, tolerant, interpersonal, and relationship-building skills.
Adapts to different kind of customers and situation.
Firm and self-assured.
- Strong Team building skills, to work well within a close team environment - self-sufficient, resourceful and works well with mínimal supervision
- Careful in data management and in error prevention.
Handles information effectively.
- Flexibility in work schedule, available, mornings, evenings, and weekends
- Ability to demonstrate a high degree of professionalism
- Reliable, maintains acceptable attendance
**Other**
- Must be able to interact with all internal and external departments and contacts.
Must represent Percepta professionally with all clients and external organizations and contacts.

📌 Avis Reservation (Xico)
🏢 Percepta International
📍 Xico