We are looking for an organized, detail-oriented, and solutions-driven Operations Specialist to join our LATAM operations team. This role plays a critical part in supporting the end-to-end supply chain, including import logistics, order management, delivery tracking, inverse logistics, and customer support across Latin America. The adecuado candidate will thrive in a fast-paced, cross-functional environment and possess a strong ability to manage processes, data, and partner relationships.

Logistics & Distribution Management
- Oversee and manage inverse logistics (returns, warranty repairs, defective merchandise), ensuring compliance with internal controls and customer satisfaction standards.
- Coordinate with 3PL in Mexico and ensure seamless system integration with corporate logistics platforms for real-time data visibility.
- Supervise product delivery operations across LATAM, optimizing timelines and costs with carriers and freight forwarders.
- Manage the import process end-to-end, including follow-up, cut-offs, prioritization, duties calculation, and PowerHub settlement.




- Perform warehouse checks to verify physical shipment confirmations in accordance with SOX compliance.
- Coordinate insurance claims for lost or damaged shipments.

Order Management & Customer Service
- Process and monitor manual and EDI orders, ensuring accurate and timely entry, fulfillment, and follow-up.
- Act as first point of contact for customer inquiries and service issues across Mexico and LATAM.
- Handle undeliverable shipment disposition and POSM/material order deliveries.
- Reconcile deliveries with invoicing, and ensure all shipments are invoiced to customers upon delivery.
- Support SAV/monthly invoicing controls and track performance metrics.

Data & System Accuracy
- Maintain customer master data and transaction records.
- Lead customer setup process with Master Data Management (MDM), collaborating with Sales, Brand Managers, and Finance.
- Ensure confidentiality and proper docum

📌 Operations Specialist (Ciudad de México)
🏢 Movado Group
📍 Ciudad de México