Job Summary

We are seeking a Customer Service Administrator to support end-to-end order management operations, ensuring accurate order processing, inventory availability, timely reporting, and effective communication with internal and external stakeholders.

The role works closely with Category Teams, Planners, Distribution Centers, and Customer Operations to execute standard and urgent orders, manage replenishment activities, monitor order flow, and proactively resolve issues impacting fulfillment and delivery timelines.

This position plays a key role in maintaining service level performance, operational efficiency, and customer satisfaction through accurate data management and proactive follow-ups.

Key Responsibilities

- Manage end-to-end order processing and lifecycle tracking
- Review committed inventory and ensure accurate order allocation
- Place replenishment, refill, and priority orders as needed
- Monitor order status, backlog, and ETA updates
- Handle returns, damages,



and order discrepancy processes
- Coordinate with internal teams to resolve order blocks or allocation issues
- Maintain accurate operational reports and dashboards

Required Experience

- 2–3 years of experience in Customer Service, Order Management, or Supply Chain Operations

Technical Skills

- Strong understanding of Order Management processes
- Knowledge of Inventory Management and basic Supply Chain concepts
- Advanced proficiency in Microsoft Excel (reporting, tracking, data validation)
- Excellent written and verbal communication skills (English required)
- High attention to detail and ability to manage multiple tasks simultaneously
- Ability to work effectively in cross-functional and structured environments

Education

- Bachelor’s degree or equivalent combination of education and relevant experience

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📌 Customer Service Administrator (Centro)
🏢 E-Solutions
📍 Centro