account manager (us freight brokerage)

we are a fast-growing 4pl/3pl provider offering managed transportation (freight brokerage) services across the us.

we're looking for an experienced account manager to own day-to-day brokerage operations and customer accounts, with a hand in training and supporting the team around them as we grow.

roles & responsibilities

operations & account management

- booking carriers for shipments
- monitoring and tracking shipments
- managing tms entries
- sourcing carriers and building carrier relationships
- reviewing carrier invoices and pods, supporting invoicing and billing
- owning customer accounts as the primary point of contact and growing them over time

kpi ownership

- own account-level kpis: on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy
- report performance trends and flag at-risk accounts early with a plan attached

team support

- help train new team members on processes, tools, and standards




- support day-to-day coordination and participate in 1-on-1 reviews

requirements

- 5+ years of us-based logistics / freight brokerage experience required
- excellent english communication skills required. This role is all about talking to carriers and customers and building relationships.
- excellent memory and sharp attention to detail
- comfortable being measured on your numbers
- working pacific time hours
- reliable internet and a quiet remote workspace

who should apply

we're looking for an a player. If you have real us logistics experience and want to align with motivated, like-minded team members growing a lean startup, this is the place. You'll expand your role, take on new responsibilities, and grow with us as we scale.

job type: full-time

how to apply

share a quick audio introduction about your us freight experience. You can record at and include the link with your application.

📌 Us freight broker - account manager experienced (Xico)
🏢 PA Logistics Group
📍 Xico