customer success representative (automotive scheduling)

about hirably

at hirably, we connect exceptional talent with the best opportunities. We're looking for a customer success representative to join our fully remote team, delivering top-tier service experiences to clients in the automotive industry.

position details

- location: 100% remote.
- salary: $20,000 mxn net per month.
- christmas bonus (aguinaldo): 15 days.
- vacation: 12 days.

role overview

as a customer success representative, you'll serve as the first point of contact for customers scheduling automotive service appointments. You'll manage both inbound and outbound communications, following established processes and delivering a high-quality customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to meet daily performance expectations.

core responsibilities

inbound service calls

- answer incoming service calls promptly and professionally.
- gather customer information using approved verification steps (name, callback number, email, vin/vehicle, mileage).
- identify customer service needs, confirm required services, and schedule appointments according to guidelines.
- document all interactions accurately in the crm.
- handle a minimum of 50 inbound calls per day.

outbound service calls

- complete 400 outbound dials per day (full-time).




- maintain a minimum 15% appointment set conversion rate.
- make follow-up calls for declined work, maintenance reminders, missed appointments, and overdue service opportunities.
- update customer records and log outcomes accurately.

customer verification expectations

- introduce yourself and brand on behalf of the client.
- confirm whether the customer is scheduling today.
- identify if the customer is new or returning.
- verify phone number, email address, and name.
- confirm vehicle information and mileage.
- review service requests or recommended maintenance.
- ask transportation preference (waiting, shuttle, loaner, etc.).
- offer the first available appointment date/time.
- confirm final appointment details.

what we're looking for

- strong verbal communication and active listening skills.
- ability to follow structured scripts and call flows.
- high level of organization and attention to detail.
- ability to multitask across several systems.
- strong typing and computer navigation skills.
- excellent customer service and professionalism.
- ability to handle high call volumes with consistency.

technical requirements

- high-speed internet capable of supporting multiple scheduling systems and call software without interruption.

important note: the hiring process includes a scheduled interview as a mandatory step.

📌 Customer success representative (Xico)
🏢 Hirably
📍 Xico