as a customer service representative, you will use your customer focus, business acumen, and technical aptitude to support field sales, manufacturing plants & external customers. This position will primarily focus on complex order entry and change orders and have a diverse range of responsibilities to support company customers.

responsibilities

- support customers, sales teams, and internal departments through phone, email, and chat.
- process complex orders, updates, and change requests accurately.
- provide product, pricing, availability, and order status information.
- perform data entry and maintain accurate records across multiple systems.
- coordinate with cross-functional teams to meet customer needs.

qualifications

- bachelor’s degree in business administration, operations management, marketing, or a related field.
- 1–3 years of customer service, order management, or related experience.
- strong communication, organization, and problem-solving skills.
- ability to multitask, prioritize, and work in a fast-paced environment.
- detail-oriented with experience using multiple systems and platforms.

📌 Customer service representative (México)
🏢 Donaldson
📍 México