position summary

finance operations i (collector i) is responsible for supporting accounts receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices. This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships. Collector i performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives.

key responsibilities

- manage a portfolio of customer accounts and monitor aging balances.
- contact customers via phone, email, and other communication methods regarding past-due invoices.
- research, identify, and resolve payment disputes, billing discrepancies, and account issues.
- document all collection activities and customer interactions within the appropriate systems.
- collaborate with billing, sales, customer service, and operations teams to expedite payment resolution.
- review account aging reports and prioritize collection efforts based on risk and delinquency status.
- negotiate payment arrangements within company guidelines.
- process and apply customer payments as required.
- maintain accurate customer account records and support documentation.
- escalate unresolved issues or high-risk accounts to management when necessary.
- support month-end closing activities related to accounts receivable.
- ensure compliance with company policies, financial controls, and applicable regulatory requirements.




- meet established collection, aging, and cash application performance targets.

required qualifications

- associate's or bachelor’s degree in finance, accounting, business administration, or related field preferred.
- 1–2 years of experience in collections, accounts receivable, customer service, or finance operations.
- basic understanding of accounts receivable and collection processes.
- strong verbal and written communication skills.
- ability to build professional customer relationships while effectively managing delinquent accounts.
- proficiency with microsoft office, particularly excel.
- strong analytical and problem-solving skills.
- excellent organization, attention to detail, and time-management abilities.
- ability to work independently and within a team environment.
- customer-focused mindset with strong professionalism.

preferred qualifications

- experience with erp, billing, or collections systems.
- exposure to financial reporting and account reconciliation processes.
- knowledge of commercial collections and dispute management.
- experience supporting large enterprise customers.
- intermediate excel skills, including pivot tables and vlookups.

we offer

- base salary between 25.000 & 26,000 mxn pesos per month
- major medical expense plan
- life insurance
- saving fund: 10% of your base salary
- christmas bonus averaging 30 days' pay for every year
- grocery & restaurant vouchers

*if you are interested, please send your resume in english

📌 Accounts receivable and collections specialist (México)
🏢 Confidential
📍 México