About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience and Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class, value-adding services to our partners through empowered teams, innovative solutions, and advanced technologies.

Position Overview

The Learning & Development (L&D;) Officer is responsible for designing, delivering, and continuously improving learning solutions that prepare employees for success and support operational excellence. This role partners closely with Operations, Quality, and other business stakeholders to ensure training programs are aligned with business objectives, client requirements, and performance metrics.

The L&D; Officer facilitates engaging learning experiences, evaluates learner performance, identifies development opportunities, and recommends training solutions that improve employee capability and overall business results.

Primary Responsibilities

Training Delivery

-
Facilitate instructor-led,



virtual, and blended learning programs for new hires, cross-training, upskilling, and refresher sessions.

-
Deliver engaging, learner-centered training that promotes knowledge retention and job readiness.

-
Foster a positive, inclusive, and compliant learning environment while maintaining classroom standards and attendance expectations.

-
Conduct learner assessments, knowledge checks, and certification activities to validate learning outcomes.

Learning Design & Development

-
Develop, update, and maintain lesson plans, facilitator guides, participant materials, job aids, and other learning resources.

-
Ensure all training content reflects current client processes, policies, systems, and business requirements.

-
Recommend improvements to curriculum and instructional materials based on learner feedback, operational changes, and performance trends.

-
Stay current on adult learning

📌 Learning and Development Officer (Guadalajara)
🏢 Helpware
📍 Guadalajara